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Job Vancancy: Head of Operations for Ericsson, Lagos, Nigeria

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Multinational telecommunication company Ericsson is short of a head of operations in its Nigeria branch. The company is reported to be in the haunt for qualified applicant to fill the void.

Ericsson Nigeria is currently looking for a Bachelor/Master Degree holder to fill the vacant spot in the operation office.

The application is open to applicant with at least 10-12 years of experience in handling customer Network in bigger projects or similar operations. See below for Job details and requirement.

Job description

Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Purpose of the role

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The purpose of the Operations Head of Managed Services is to deliver the same responsibilities as MSCOO but at MS Operations Level
The Head of Operations will be responsible for:

  • Full responsibility for Managed Services Organization in the unit within the CU
  • Meeting the contracted KPI’s in the designated geographical circle/area
  • CU level organisation consisting of Field Operations a, LNOC and GSC governance
  • Customer Satisfaction in the designated geographical circle/area
  • 1st Level of escalation for customer complaints and major network incidents
  • Regular customer meetings and regional performance review
  • Capacity management for the designated geographical circle/areas, including receipt/sign-off of the capacity forecast, preparation of network change plans, project plans, rollout and material forecasts etc.
  • Analyze structural problems in the networks, set improvement plans and follow up
  • Management of budget, corrective actions and follow ups
  • Implementation of the Network Change Plans
  • Own ,conduct and follow up 3PP governance and management

Education & Expertise

  • Bachelor of engineering / Masters degree
  • Professional/Technical Competence
  • Demonstrated Ability to Deliver P&L Results Successfully in a Major Services Division
  • Ability to Drive Business Development – Up-scoping, Upselling, Contract / Business Retention
  • Contract Execution
  • Senior Leadership Capability (qualified leadership experience of leading bigger organizations)
  • Multi-Cultural Awareness
  • International Mobility willingness to relocate globally

Skill and Experience

  • At least 10-12 years of experience in handling customer Network in bigger projects or similar operations, with a Combination of:
  • Technical & Operational Management
  • Financial & Business Management
  • Customer Relationship & Business Development
  • Leadership & Change Management

To apply for the job role, click here and fill the form in the resulting page. See Ericsson company profile.  

Primary country and city: Nigeria (NG) || Lagos || Lagos || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log

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