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Tag: Ghana-Job

  • Job Vacancy: Telecom Business Operation Leader, IBM, Ghana

    Job Vacancy: Telecom Business Operation Leader, IBM, Ghana

    Are you a Bachelor’s Degree holder in IT or related courses with at least 5 years experience in Project Executive experience working multiple commercial outsourced accounts? Here is finally an opportunity to work put your abilities into work.

    IBM is looking to add to their number of employees in Ghana and you could be the just the right fit!

    The vacancy is open to qualified candidates residing in Ghana. Read on to find more about this job position.

    Job description

    • This role constructs partnerships between clients, team IBM, vendors, and subcontractor organizations and manages the implementation of these partnerships to address business opportunities for the IBM Corporation.
    • Have equally balanced skills in five key general management areas of client relationship management, consultative selling, financial / business management, portfolio / program management and team / people management. Be the primary focal point and owner for all activities on a large complex contract.
    • Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets. Responsible to build and maintain strong client relationships at all levels with the objective of being a trusted business partner.
    • Proactively work with client to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement an Account Strategy.
    • They translate customer requirements into formal agreements, establishing specific solutions, and leading the efforts that culminate in client acceptance of the results.They have overall responsibility for their contractual cost, schedule, and contractual deliverables. They manage IBM resources and coordinates client resources to deliver services and solutions to support the client organization.
    • They are recognized for business acumen by the customer set they support. The employee leads a functional/business unit.

    Key Responsibilities

    • Has successfully managed a Telecom Business Operations/Billing operations team for a commercial outsourced customer
    • Sole customer interface to their TBO or Applications Operations group
    • Manage TBO Team and their skills building
    • Manage TBO Costs Quarter to Quarter both from capex and Open perspective
    • Issue and Risk management of a TBO operations
    • Service Level management of a TBO operations
    • Outage management of a TBO operations
    • Establish and execute a TBO governance structure
    • Interface to customers Application Development team

    Skills:

    Environment:
    Business unit, country, or international professional mastery related to operations, strategies, and objectives in leading edge or critical situations.

    Communication/Negotiation:
    Teamwork at highest levels. Plan and conduct complex negotiations reaching lasting agreements and commitments.

    Problem Solving:
    Anticipate, create and define innovative and visionary concepts in strategic environment.

    Contribution/Leadership:
    Develops and implements product, market, business, or technology strategies with executive review. Has vision of overall strategies. Contributes to policy making. Recognized as an expert and leader by members of a field, related functions, and multi -country organizations. Leads business unit, country, or international teams, conducts special projects, or manages functions or strategic departments.

    Impact on Business/Scope:
    Accountable for business unit, major country, or international projects or programs. Responsible for committing multiple resources and achieving customer satisfaction, cost, expense, revenue and other business measurements of critical importance. Responsible for quality output/value add for highly visible products, services and future business development.

    Required

    Bachelor’s Degree

    • At least 5 years experience in Project Executive experience working multiple commercial outsourced accounts
    • English: Fluent

    Preferred

    At least 10 years experience in Project Executive experience working multiple commercial outsourced accounts

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, genetics, disability, age, or veteran status. To apply kindly visit https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=SO_DEL-0706903

  • Job Vacancy: Central East West Africa and North Africa Diversity Program Manager – IBM

    Job Vacancy: Central East West Africa and North Africa Diversity Program Manager – IBM

    We got an information from a reliable source that IBM is currently looking for a program manager for Central East West Africa and North Africa Diversity. Applicants must attain the qualifications stated in the job details below.

    Job description

    The Diversity Program Manager has responsibility for engaging with the Country General Manager, HR Leader, the broader HR team and Diversity stakeholders to define the diversity business case; to formulate the strategy and oversee actions that deliver results in line with the global diversity and inclusion strategy; to understand and implement all Equal Opportunity (EO) compliance requirements that are in line with IBM global strategy and local country/region legislation. In this role the individual is responsible as the geo focal point for planning and hands-on executing on all global and local constituencies/ EO focus areas as they relate to CEWA(Central East West Africa) and NA(North Africa).

    Key Responsibilities

    • To maintain a close relationship with the HR team on Diversity and EO related matters
    • Ensure the Diversity and EO Strategy is executed in line with Diversity and EO Function expectation
    • Provide Subject matter expert (SME) support to council executive sponsors for internal and external diversity meetings
    • Provide SME support for Diversity-related EO compliance requirements to local management team
    • Facilitate and support Business Resource Groups
    • Where applicable, manage and support the Global work-life fund dependent care programmes
    • Accountable for constituency/ focus area budget allocation /tracking/forecast and assessing return on investments
    • Accountable for Management Self-Assessment (MSA) submission and EO/business controls documentation. Ensure tight Business controls execution and to comply with IBM internal control requirements 
    • Provide diversity metrics as required by clients with support from CEE(Central East Europe)/MEA(Middle East Africa) Diversity Leader
    • Develop a full-year Diversity event schedule in collaboration stakeholders
    • In collaboration with the region and country teams manage branding in marketplace including events, awards, advertising, board appointments, government recognition at an Country level
    • Ensure integration of diversity into all core HR Functions: recruiting, Business and , Technical Leadership, Recruitment, Learning and other Talent programmes 

    Requirement

    • Bachelor’s Degree
    • At least 3 years experience in Client management – to build collaborative relationships with key clients to drive positive outcomes for diversity and inclusion strategy in CEWA and North Africa
    • At least 3 years experience in Strong project and programme management techniques
    • At least 3 years experience in Implementing HR Programs and Policies and Strategies
    • At least 3 years experience in analysing financial reports related to diversity spending and analyse employee data as applicable to prioritised Diversity areas
    • At least 3 years experience in EO compliance legislation in CEWA and NA is essential. Demonstrated ability and experience to plan and execute Diversity-related initiatives to mitigate compliance risk
    • English: Fluent

    Preferred Requirement

    • At least 4 years experience in Client management – to build collaborative relationships with key clients to drive positive outcomes for diversity and inclusion strategy in CEWA and North Africa
    • At least 4 years experience in Strong project and programme management techniques
    • At least 4 years experience in Implementing HR Programs and Policies and Strategies
    • At least 4 years experience in analysing financial reports related to diversity spending and analyse employee data as applicable to prioritised Diversity areas
    • At least 4 years experience in EO compliance legislation in CEWA and NA is essential. Demonstrated ability and experience to plan and execute Diversity-related initiatives to mitigate compliance risk
    • IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Apply Now or View Company’s Profile